USER CONTRACT
Welcome to EzyCopy.com. We offer you access for our services through our “Website” (defined below) subject to the following Terms of Service, which may be updated by us from time to time without notice to you. By accessing and using this Website, you acknowledge that you have read, understood and agree to be lawfully bound by these terms and conditions and our Privacy Policy, which are hereby incorporated by reference (collectively, this “Agreement”). In case you do not agree with any of these terms, then please do use the Website. EzyCopy.com and EzyCopy collectively referred to herein as “EzyCopy.com”, reserve the right to change, modify or amend these terms and conditions without notice. For this reason, we encourage you to review these Terms and Conditions whenever you use this site.
For all Materials You submit for printing or processing, You warrant and confirm that You own any applicable trademark and/or copyright or have permission to copy the Materials, and that the Materials do not infringe upon any existing trademark, copyright or other proprietary right.
You agree to indemnify, defend and hold EzyCopy harmless from and against any and all claims, demands, suits, damages, losses, costs and expenses (including but not limited to attorney's fees and legal expenses) that arise directly or indirectly from: (a) Your breach of any provision of this Agreement; (b) any allegation that any Materials You provided for printing or processing constitute Infringing Materials, including but not limited to claims of infringement of trademark, copyright or other property of personal right, or claims of plagiarism, libel, obscenity, invasion of privacy, or any other unlawfulness based upon, arising out of or pertaining to the Materials; (c) any of Your activities conducted in connection with the creation, printing or distribution of the Materials submitted by You for printing or processing.
Upon reasonable notice to You of any claim, demand or suit which may involve the matters subject to this Agreement, You agree to timely and fully cooperate in the defense thereof.
You agree to secure, indemnify, and hold us and our officers, directors, employees, successors, licensees, and allocates harmless from and against any dues, actions, or demands, including, without restriction, judicious legal and accounting fees, arising or consequential from or related to your use of the Site or related to customer-submitted content. You also certify that you own rights to or have a license for the content or image(s) being used in your order.
ORDER RESPONSIBILITY
The customer is fully responsible for final proof and layout approval prior to ordering. Any jobs that have been uploaded in an order cannot be altered or changed due to the nature of the printing process, and no refund will be given.
You are 100% responsible for the accuracy of your artwork. Please proofread all text, make sure images are high resolution (300 dpi). When you submit a job for print, you are certifying the job is “ready for print” and thus accepting liability if the images have errors such as, but not limited to typos, color variations, and/or low resolution. EzyCopy.com shall NOT be LIABLE for errors in a final product caused by, but not limited to any of the following reasons: Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size, Poor Orientation or Alignment. We are unable to use or recycle your printing after we have completed it. We are not responsible for storing your artwork, we do not save files. If we designed your piece please request a copy for future use.
PROOFS
An online proof uploaded files will be available in your account after you have submitted an order. We strongly urge customers to check the correctness of the uploaded files immediately after placing an order.
ARTWORK and Document
Under these Terms and Conditions, you agree that you will NOT upload any artwork and document files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.
PDF File Requirement
Our automated systems require that art is uploaded as a single, multi-page PDF file. Page sorting is the same as when viewing your book; for example: 28-page Double-Side printing PDF: page 1 = outside front cover; page 2 = inside front cover; page 3-26 = subsequent pages; page 27 = inside back cover; page 28 = outside back cover. Any blank page should be included in the file and should also be included on calculating the price (e.g. If inside front cover is a blank page, then page 2 of the file should be blank).
For Single-Side printing, all pages will be printed on front side of each sheet of paper, I.e only 1 page per sheet of paper (No need to insert blank pages in this case, unless a blank paper is needed between 2 pages. The blank paper should also be included when calculating the price.
EzyCopy.com will not be able to proceed with your printing order unless these requirements are met.
PAYMENT
All prices and amounts given on EzyCopy.com are in Singapore Dollars (SGD), unless otherwise noted.
If a customer purchases any products or services at EzyCopy.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we process an order. We will not start working on a print job until we have received the full payment.
Job Cancellation & Printing Downgrade
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
Refund Policy
All sales are final. Full payment for printing, graphic design, bindery, shipping and handling is required before any work can begin. Since we customize each order according to your file and exact specifications, no refunds will be given once EzyCopy.com starts processing your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 2 hours from the date and time you placed the order.
Limit of Liability
Customers must notify EzyCopy.com immediately of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to EzyCopy.com at the customer's expense within 7 days from the date of delivery or date or pick-up. If we accept the claim as valid, EzyCopy.com will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. EzyCopy.com assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through EzyCopy.com is a contract between the customer making the order and EzyCopy.com. The fact that you have made an order on behalf of a third party does not absolve you of liability to EzyCopy.com. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to EzyCopy.com.
TURNAROUND TIME
We do not guarantee turnaround time. Our process takes three (3) to Five (5) business days for production excluding shipping on order amount less than $200. Factors such as mechanical breakdowns and shipping company practices are out of our control and we cannot be held responsible if they affect a shipment from arriving at an estimated time. For this reason, we do not “guarantee” when a package will get there, however you do have our promise to do “everything that is reasonably possible” to get your package to its final destination in a speedy fashion. Orders submitted Saturday or Sunday will be processed on Monday.
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and accepted for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday 9am – 6pm, excluding all public holidays.
All jobs with standard turnaround times submitted and approved before 9am on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and accepted after 9am on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. You should allow additional business days for delivery based on the shipping method you select.
Time-Sensitive Jobs
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service before submitting an order.
Low Quality Artwork
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
SHIPPING
No refund on shipping charges will be allowed on any job once it has shipped.
EzyCopy.com ships jobs via local courier. Our responsibility is limited to preparing your printing order and delivering it to local courier for delivery.
Once a package is shipped, EzyCopy.com is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by the courier. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
EzyCopy.com is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, EzyCopy.com will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.
GENERAL TERMS AND CONDITIONS
Typographical Errors
In the event that a EzyCopy.com product is mistakenly listed at an incorrect price, EzyCopy.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. EzyCopy.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, EzyCopy.com shall issue a credit to your credit card account in the amount of the incorrect price.
ACCOUNT ACCESS and PASSWORDS
You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
OUR WEBSITE, MOBILE APPLICATION AND THE SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE WEBSITE WILL OPERATE ERROR-FREE OR THAT THE WEBSITE, ITS SERVERS OR ITS CONTENT OR SERVICE ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.
WE DISCLAIM ALL LICENSES OR WARRANTIES, INCLUDING, BUT NOT LIMITED TO, LICENSES OR WARRANTIES OF TITLE, MERCHANTABILITY, NON-VIOLATION OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A MATTER OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. IN RELATION WITH ANY WARRANTY, CONTRACT, OR COMMON LAW TORT CLAIMS: WE SHALL NOT BE LIABLE FOR ANY UNINTENDED, INCIDENTAL, OR SUBSTANTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS STOPPAGE RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE WEBSITE OR THE CONTENT, EVEN IF WE HAVE BEEN RECOMMENDED OF THE POSSIBILITY OF SUCH DAMAGES. THE WEBSITE MAY COMPRISE TECHNICAL INCORRECTNESS OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT ACCOUNTABLE FOR ANY SUCH TYPOGRAPHICAL, TECHNICAL, OR PRICING ERRORS RECORDED ON THE WEBSITE. THE WEBSITE MAY CONTAIN INFORMATION ON CERTAIN SERVICES, NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION. A REFERENCE TO A SERVICE ON THE WEBSITES DOES NOT SUGGEST THAT SUCH SERVICE IS OR WILL BE ACCESSIBLE IN YOUR LOCATION. WE RESERVE THE RIGHT TO DO CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE WEBSITE AT ANY TIME WITHOUT NOTICE.
The Website contains material, such as software, text, graphics, images, designs, sound recordings, audiovisual works, and other the material provided by or on behalf of us (collectively referred to as the “Content”). The Content may be possessed by us or third parties. Unauthorized use of the Content may infringe copyright, trademark, and other laws. You have no rights in or to the Content, and you will not take the Content except as allowed under this Agreement. No other use is allowed without prior written consent from us. You must recollect all copyright and other proprietary notices contained in the original Content on any copy you make of the Content. You may not transfer, provide license or sub-license, sell, or modify the Content or reproduce, display, publicly perform, make a derivative version of, distribute, or otherwise use the Content in any way for any public or commercial purpose. The use or posting of the Content on any other Website or in a networked computer environment for any purpose is expressly prohibited.
If you infringe any part of this Agreement, your permission to access and/or use the Content and the Website automatically terminates and you must immediately destroy any copies you have made of the Content.
Our trademarks, service marks, and logos used and displayed on the Website are registered and unregistered trademarks or service marks of us. Other company, product, and service names located on the Website may be trademarks or service marks owned by others (the “Third-Party Trademarks,” and, collectively with us, the “Trademarks”). Nothing on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the Trademarks, without our prior written permission specific for each such use. None of the Content may be retransmitted without our express, written consent for each and every instance.
GOVERNING LAW AND JUDICIAL RECOURSE
The terms herein will be governed by and construed in accordance with the laws of Singapore without giving effect to any principles or conflicts of law. The courts of Singapore shall have exclusive jurisdiction over any dispute arising from use of the Website.
Email Notifications
By creating an account or purchasing an order through EzyCopy.com, you agree to receive emails related to the status of your account or purchase order, including job status changes, job shipment, or job related warnings such as delays or art issues. You cannot unsubscribe to these emails because they are necessary to facilitate communication between EzyCopy.com and its customers.
You agree to promptly update your membership or registration information (if applicable) in order to keep it current, complete and accurate. EzyCopy.com is not responsible for email notifications that are redirected or not received in the inbox due to an incorrect email provided by the customer, or customer's email filter settings that do not allow acceptance of our emails, or any other technical difficulties beyond our control.
E-mail notifications are provided as a courtesy to the customer, however, it remains the customer's responsibility to check their "My Account" page or contact a Customer Service Representative for the status on their order.
Periodic newsletters, product specials, promotions, sales, coupons and time-sensitive offers are only sent to those who sign up to receive our newsletter and provide their email addresses. You have the option to unsubscribe from these services at any time.
Use Restriction
You may only use this Site to make legitimate requests to purchase the products or services offered and shall not use this Site to make any speculative, false or fraudulent requests. You may not use robots or other automated means to access this Site, unless specifically permitted by EzyCopy.com. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site.
It is a violation of law to place a request in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your web browser sends a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users may be prosecuted to the fullest extent of the law.
EzyCopy.com allows the user to electronically copy and/or print hard-copy portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or content on this Site, including reproduction for a purpose other than that noted above without prior written consent of EzyCopy.com is prohibited.
User Feedback
All comments, feedback, suggestions and ideas submitted, copied, or sent to our email address become and remain the exclusive property of EzyCopy.com. You relinquish all rights to such comments, feedback, suggestions, and ideas. These may be used and quoted by EzyCopy.com in any medium for any purpose anywhere without obtaining your consent. EzyCopy.com is not obligated to pay the person who commented any compensation for any of the comments submitted if we choose to publish the comments and the first name and first initial of the last name of the person who commented. You agree you will be solely responsible for the content of any comments you make.
We have entered into arrangements with one or more third parties for hosting services that are essential to the Services incorporated within the Services and without which the Services could not be provided to you.
Links to other Websites/Services
Our Website contains links to outside services and resources, and any concerns regarding such services or resources should be directed to the particular outside service or resource provider. We are not responsible for the content located on any third-party site nor do we warrant the accuracy or completeness of the information or content included on the Websites of these outside services and resources, even if we provide links to them. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are therefore not responsible. We encourage all users to review said privacy policies of third-party Websites. Outside services and resources are in no way related to EzyCopy.com.
Modifications/Termination of Usage
EzyCopy.com reserves the right to modify or discontinue the Service with or without notice to the user. EzyCopy.com shall not be liable to users or any third party should it exercise its right to modify or discontinue the Service. User acknowledges and accepts that EzyCopy.com does not guarantee continuous, uninterrupted access to our Website, and operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.