PAYMENT
All prices and amounts given on EzyCopy.com are in Singapore Dollars (SGD), unless otherwise noted.
If a customer purchases any products or services at EzyCopy.com, the customer agrees to fully pay for all charges, including taxes and shipping/handling fees, by credit card or with an approved payment method BEFORE we process an order. We will not start working on a print job until we have received the full payment.
Job Cancellation & Printing Downgrade
A processing fee equal to 15% of the total order amount (minimum of $15) will be charged for each job cancellation and printing downgrade (downgrade in quantity, paper stock, and shipping) if it is requested BEFORE it is sent to the press. Once an order has been sent to the press and/or work has been started, the job CANNOT be changed (job cancellation and printing downgrade not allowed) and there will be NO REFUNDS.
Refund Policy
All sales are final. Full payment for printing, graphic design, bindery, shipping and handling is required before any work can begin. Since we customize each order according to your file and exact specifications, no refunds will be given once EzyCopy.com starts processing your order. Usually, work will begin on your job as soon as we have received your files and payment. In the event that we have not started working on a specific order or it has not been sent to the press yet, we may allow a partial refund subject to the cancellation processing fee referenced in the paragraph above. However, any labor hours (proofs, graphic design, etc.) or administrative fees (credit card fees, etc.) will be subtracted from your refund. We will not accept any refund requests after 2 hours from the date and time you placed the order.
Limit of Liability
Customers must notify EzyCopy.com immediately of the date of delivery or date of pick-up of any defects discovered in the printed product. 100% of the product must be returned to EzyCopy.com at the customer's expense within 7 days from the date of delivery or date or pick-up. If we accept the claim as valid, EzyCopy.com will reprint the order and ship it back at no cost to the customer. Charges to rush print are non-refundable. EzyCopy.com assumes no liability beyond the price of your order.
Errors that we are not responsible for include, but are not limited to: Any spelling, graphics, grammar, punctuation, bleed, orientation/alignment, folding mistakes that are approved by the customer. We are not responsible for damaged fonts, wrong cuts, die lines, crop marks, transparency, overprint, cracks on folds, or finished product size because these inconsistencies are inherent to the printing process.
Each order placed through EzyCopy.com is a contract between the customer making the order and EzyCopy.com. The fact that you have made an order on behalf of a third party does not absolve you of liability to EzyCopy.com. Any decision by a third party not to accept printed items or to cancel the order with you does not affect your liability to EzyCopy.com.
TURNAROUND TIME
We do not guarantee turnaround time. Our process takes three (3) to Five (5) business days for production excluding shipping on order amount less than $200. Factors such as mechanical breakdowns and shipping company practices are out of our control and we cannot be held responsible if they affect a shipment from arriving at an estimated time. For this reason, we do not “guarantee” when a package will get there, however you do have our promise to do “everything that is reasonably possible” to get your package to its final destination in a speedy fashion. Orders submitted Saturday or Sunday will be processed on Monday.
Turnaround time on printing orders begins once full payment has been received for your order, AND your print-ready files have been uploaded to your account, attached to your printing job, and accepted for printing.
For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready (and causes a delay), printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.
All turnaround times are based on business days and office hours: Monday through Friday 9am – 6pm, excluding all public holidays.
All jobs with standard turnaround times submitted and approved before 9am on any given working business day will begin production (day 1 of turnaround time) that day. If the order is submitted and accepted after 9am on any business day, the job will begin production (day 1 of turnaround time) the following business day. If the job is submitted and approved on a weekend, the job will begin production on the next business day.
The estimated production turnaround on this site is based on the typical number of hours or days that a print job requires to complete under normal circumstances, excluding Saturdays, Sundays and holidays.
In addition, while Production Turnaround includes printing, cutting, and binding, it does not include mailing or shipping transit times. You should allow additional business days for delivery based on the shipping method you select.
Time-Sensitive Jobs
We will not refund a job based on turnaround time. If you have a time-sensitive job, please be sure to notify customer service before submitting an order.
Low Quality Artwork
If we deem that submitted artwork is low-quality (i.e. low resolution) which will cause low quality prints, we may put your job ON HOLD until you re-submit and re-approve new artwork. This time is NOT INCLUDED in the turnaround time. Furthermore, the customer is 100% responsible if the artwork they submit is low quality, and in turn, the products produced are low-quality.
SHIPPING
No refund on shipping charges will be allowed on any job once it has shipped.
EzyCopy.com ships jobs via local courier. Our responsibility is limited to preparing your printing order and delivering it to local courier for delivery.
Once a package is shipped, EzyCopy.com is not responsible and will not be liable for late or damaged packages during the shipping process.
Please keep in mind that shipping transit time is based on the number of business days in transit and does not include weekends, holidays, or the day the package is picked up by the courier. Arrival dates are only estimates because they can be subject to unforeseen delays in transit.
EzyCopy.com is not responsible for any delays in shipping and we will not upgrade the shipping method to accommodate a missed estimated ship date. Customers may feel free to upgrade the shipping method before we ship at their own expense.
If a package is not delivered due to an error made by the customer in submitting the proper shipping address, EzyCopy.com will reship the package with corrected address and charge an additional non-refundable shipping/handling fee for the shipment.